Privacy Policy
This Privacy Policy describes how Cusco Casino collects, uses, and protects personal data. By using our website, you agree to the terms of this policy. We respect your privacy and protect your data with the highest security standards.
What Data We Collect
We collect data you provide when registering and using our services. This includes your full name, email address, date of birth, address, and contact details. Additionally, we collect transaction data, gaming activity, and preferences for a better user experience.
Automatically collected data includes IP address, browser type, device information, and session data. Cookies and similar technologies help us improve the user experience and optimise our services.
Purpose of Data Processing
Your data is used for account management, identity verification, and transaction processing. We also use it for customer service, security purposes, and fraud prevention. Analysis of gaming behaviour helps us promote responsible gaming.
With your explicit consent, we send promotional communications about bonuses and promotions. You can unsubscribe at any time via your account settings or the unsubscribe link in emails.
Legal Basis for Processing
Cusco Casino processes your data based on various legal grounds. For account management and service provision, we rely on the performance of the contract. Legal obligations such as KYC (Know Your Customer) and anti-money laundering rules require identity verification.
Marketing and personalised offers are based on your consent. Our legitimate interests include fraud prevention, security, and the improvement of our services.
Data Protection and Security
Cusco Casino implements comprehensive technical and organisational security measures. SSL/TLS encryption protects all data transmissions between your device and our servers. Access to personal data is strictly limited to authorised personnel.
We maintain strict password policies, two-factor authentication options, and regular security audits. Data is stored on secure servers with firewall protection and continuous monitoring.
Sharing Data with Third Parties
We share data with payment processors to carry out transactions. Identity verification services receive data for KYC checks. Game providers may receive technical game data. This is necessary for our service provision.
We do not sell or rent personal data to third parties for marketing purposes. In case of legal obligation, we may share data with regulators or judicial authorities. This only occurs when legally required or to protect rights.
Data Retention Periods
We retain your data for as long as your account is active, plus the legally required period. For financial transactions, a minimum retention period of 10 years applies in accordance with anti-money laundering legislation. After closing your account, we anonymise data where possible.
Your Privacy Rights
You have the right to access the data we process about you. You can request correction of inaccurate data. Under certain circumstances, you have the right to erasure of your data or restriction of processing.
You can object to certain processing activities and withdraw your consent. Please contact our customer service to exercise these rights. We will respond to requests within 30 days.
Cookies and Tracking
Our website uses cookies for functionality, performance, and analytics. Essential cookies are necessary for the site's operation. Analytical cookies help us understand usage. Marketing cookies may be used for personalised advertisements.
You can manage cookies via your browser settings or our cookie policy. Disabling certain cookies may limit the functionality of our website.
Changes to this Policy
We reserve the right to amend this Privacy Policy when necessary. Material changes will be communicated via email and published on this page. Please check regularly for updates and review the 'last updated' date.
Contact and Complaints
For questions about this Privacy Policy, please contact our customer service. We are available 24/7 via live chat and email. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Last updated: 2026